Refund and Exchange Policy

Your item must be returned within 21 days of the date of shipment in its original unused condition and packaging in order to receive a refund or exchange.

  1.  All returns must be preauthorized whether for exchange or refund.  To obtain a RMA (Returned Material Authorization) contact our customer service department by calling 773-768-1500.
  2. Once authorization has been received you may return the merchandise to this address:

Black Industrial Supply Corp

Returns and Exchanges

3200 E 92nd Street

Chicago, IL60617

  1.  Include in the package the original sales receipt, a stated reason for the return and the RMA number you received from our customer service representative. Prepay shipping charges.
  2. We recommend that all packages be insured and that you get tracking information.  We are not responsible for any return packages that are not received in our return department.
  3. Special ordered items are not returnable.
  4. Items not being exchanged will be subject to a 20% restocking fee, this will be deducted from your refund.  Original shipping and handling charges are not subject to refund.
  5. Merchandise that has been worn, used or altered will not be accepted for return or exchange.  Should we inadvertently receive your merchandise in this condition, we will dispose of it unless you promptly arrange to get it back at your expense.
  6. All refunds will be in the form of a credit to the account that was used to originally purchase the item(s).
  7. For further clarification of this policy please contact our Customer Service department by calling 1-773-708-1500.